Help & Support

Reserve Predictor

AI-powered callout probability prediction — the core of CrewIQ.

How It Works

Our algorithm analyzes multiple factors to predict your callout probability:

• Your queue position (most important factor)
• Day of week patterns (Mondays/Fridays typically higher)
• Disruption status at your base
• Historical callout rates for your airline
• Seasonal variations

The Sticky Probability Bar

As you scroll through settings and controls, a compact bar stays visible at the top showing your current probability, confidence level, and active disruption status — so you always see the impact of your changes in real time.

How to Use It

1. Update your queue position daily
2. Set disruption status when conditions change
3. Check prediction 2-3 times per day
4. Provide feedback after each reserve day

Can I Plan This?

Stop cancelling plans “just in case.” Get a data-driven answer.

How It Works

Tell CrewIQ what you want to do, when, and how hard it would be to cancel. You’ll get one of three assessments:

• Safe to Plan (green): Low callout risk during your planned time
• Caution (amber): Moderate risk — proceed but stay flexible
• High Risk (red): High callout probability — consider rescheduling

Alternative Windows

If your chosen time is risky, CrewIQ suggests safer alternative time windows so you can reschedule rather than cancel entirely.

Plan Monitoring

Save your plan and CrewIQ will alert you if conditions change — for example, if disruption levels increase after you’ve committed to dinner plans.

Disruption Status

Real-world conditions that affect your callout probability.

Four Levels

• Clear (green): Normal operations. No adjustment to probability.
• Watch (yellow): Minor delays possible. Probability increases by 15%.
• Warning (orange): Significant disruptions. Probability increases by 30%.
• Critical (red): Major disruption active. Probability increases by 50%. Pack your bag.

Auto-Detection

CrewIQ automatically suggests a disruption level based on current weather conditions at your base. You can always override manually — crew know about staffing shortages, mechanical issues, and ATC delays that weather data can’t capture.

Time Windows

Know WHEN you’ll likely be called, not just IF.

Peak Call Times

• 2:00-6:00 PM — Highest probability (40% of calls)
• 6:00-10:00 AM — Morning rush (25% of calls)
• 10:00-2:00 PM — Mid-day operations (15%)
• 6:00-10:00 PM — Evening flights (15%)
• 10:00 PM-6:00 AM — Red-eye/overnight (5%)

How to Plan Around Windows

Use time windows to schedule gym sessions, errands, or rest around high-risk periods. Pair this with “Can I Plan This?” for a complete picture.

Layover Hub

Everything you need for every destination — in one card.

What It Shows

• Destination code, city name, and layover duration
• Arrival and departure times
• Hotel name and details
• Per diem amount with currency
• Local time and timezone
• Your personal crew notes for that destination

How to Use It

Pre-enter upcoming layovers when you get your assignment. Add hotel details, per diem, and any notes. Your crew notes from previous visits to that city appear automatically. Edit or delete layovers anytime, and add multiple layovers for multi-city trips.

Crew Notes

Your personal knowledge base for every destination.

Categories

• Hotel: Room tips, gym hours, pool access
• Food: Restaurants, crew favourites, delivery options
• Transport: Van schedules, train info, ride costs
• Activities: Things to do, sightseeing, shopping
• Warnings: Safety info, areas to avoid, scams
• General: Everything else

Smart Integration

Notes tagged to an airport code automatically appear in the Layover Hub when you visit that destination. Filter by airport code or category to find what you need fast.

Trip History

Your complete career record — every trip, every stat.

What You Can Log

• Date, route (multi-leg supported), credit hours
• Per diem amount with currency selection
• Reserve day status and callout details
• Personal notes for each trip

Statistics

Monthly and year-to-date stats including total flights, credit hours, per diem earned, unique destinations visited, reserve days, callout rate, and prediction accuracy based on your feedback.

Prediction Feedback

After logging a reserve callout, rate how accurate CrewIQ’s prediction was. This data improves the algorithm for everyone and shows your personal prediction accuracy on the Home screen after 10+ ratings.

Pay Tracker

Know what you’re earning — in real time.

Setup

Enter your hourly rate, guaranteed hours, and overtime multiplier in Profile > Pay Settings. CrewIQ calculates the rest.

What It Tracks

• Estimated monthly earnings based on your logged trips
• Month-over-month comparison
• Year-to-date per diem total
• IRS taxable threshold warning (alerts when your per diem average approaches $68/day)
• End-of-month projection based on current pace

Seniority Tracker

See the finish line. Track your journey from reserve to lineholder.

How It Works

Enter your seniority number and the lineholder cutoff at your base. CrewIQ calculates positions remaining and shows your progress as a percentage.

Monthly Updates

Update your numbers each month when new bid results are posted. CrewIQ tracks your movement trend and projects when you could hold a line based on average monthly improvement. A nudge reminds you when it’s been 25+ days since your last update.

Commute Intelligence

For crew who don’t live at base — never miss a callout window.

Setup

Enter your home airport, base airport, travel time, and buffer in Profile > Commute Settings.

How It Works

CrewIQ calculates when you need to leave home for each upcoming callout window. A commute alert card appears on the Home screen showing your departure deadline. The card turns amber when departure is within 2 hours and red when the time has passed.

Rest Advisor

Rest smarter, not just longer.

Safe Rest Windows

Found in the Fatigue tab. CrewIQ identifies periods where your callout probability stays below 15% — safe for deeper rest without anxiety. The duration and end time are shown clearly.

Check-In Alarm

A suggested alarm time 30 minutes before the next high-probability window, so you’re prepared when risk increases.

Recovery Tips

Personalised advice based on your current fatigue level. Green (Good) tips focus on maintaining your routine. Amber (Caution) tips prioritise sleep. Red (Fatigued) tips include considering a fatigue call for multi-day trips.

Fatigue Tracker

Monitor your fatigue levels based on consecutive duty days.

Fatigue Levels

Good (green): Well rested, fewer than 3 consecutive days
Caution (amber): 3-4 consecutive days, monitor closely
Fatigued (red): 5+ consecutive days, prioritise rest

Rest Advisor Integration

The Rest Advisor section below your fatigue score provides actionable guidance — safe rest windows from prediction data and recovery tips matched to your fatigue level.

Important Note

This is a personal awareness tool, NOT medical advice. Always follow FAA/airline fatigue policies.

Schedule Manager

Track your reserve days, training, and off days in one place.

Color Coding

• Reserve (blue): On-call duty days
• Off (green): Days off
• Training (yellow): Recurrent/safety training
• Other (grey): Custom events

Layover Integration

Tap any day with an active layover to jump directly to the Layover Hub for that destination.

Certifications

Never miss a renewal deadline.

Expiry Alerts

90+ days: Green (current)
30-90 days: Yellow (renew soon)
Less than 30 days: Red (urgent)
Expired: Red (overdue)

Prediction Factors

Transparent breakdown of what influences your prediction.

Understanding “Show Factors”

Tap “Show factors” on the Home screen to see detailed explanations of each influence on your prediction. Each factor shows impact direction and strength. Disruption status is now included as a factor when active.