Cookie Policy

1. Cookies We Use

Essential Cookies (Always Active)

These cookies are necessary for the website to function and cannot be disabled:

• Session cookies: Keep you logged in during your visit
• Authentication tokens: Verify your identity securely
• Security cookies: Protect against fraud and abuse

Analytics Cookies (Optional)

These cookies help us understand how visitors use CrewIQ:

• Google Analytics: Tracks page views, session duration, bounce rates
• Usage metrics: Shows which features are most popular
• Error tracking: Helps us identify and fix bugs

Preference Cookies (Optional)

These cookies remember your settings and preferences:

• Theme preferences: Remembers dark mode settings
• Language preferences: Stores your preferred language
• Notification settings: Remembers your alert preferences

Third-Party Cookies

We use limited third-party cookies for:

• Google Analytics: Website performance tracking
• Cloudflare: Security and performance optimization

We do NOT use cookies for:

• Advertising or tracking across websites
• Selling your data to third parties
• Creating detailed behavioral profiles

2. How We Use Cookies

Website Functionality

• Keep you logged in during your session
• Remember your preferences (theme, language, etc.)
• Ensure security and prevent fraud
• Load pages faster with cached resources

Analytics and Improvement

• Track which pages and features are most used
• Measure session duration and engagement
• Identify technical issues and bugs
• Understand user flows and drop-off points

Performance Optimization

• Cache frequently accessed data
• Reduce server load and improve speed
• Deliver content from nearby servers (CDN)

3. Cookie Duration

Session Cookies

Deleted when you close your browser. Used for login and active session management.

Persistent Cookies

Remain on your device for a set period:

• Authentication: 30 days (keeps you logged in)
• Preferences: 1 year (remembers your settings)
• Analytics: 2 years (Google Analytics default)

4. Managing Your Cookie Preferences

Browser Controls

You can control cookies through your browser settings:

• Chrome: Settings → Privacy and security → Cookies and other site data
• Firefox: Settings → Privacy & Security → Cookies and Site Data
• Safari: Preferences → Privacy → Manage Website Data
• Edge: Settings → Cookies and site permissions

Our Cookie Banner

When you first visit CrewIQ, you’ll see a cookie consent banner. You can:

• Accept all cookies (recommended for best experience)
• Reject optional cookies (only essential cookies will be used)
• Customize which categories you allow

Opt-Out Links

To opt out of specific analytics:

• Google Analytics: Install Google Analytics Opt-out Browser Add-on

5. Impact of Disabling Cookies

If You Disable Essential Cookies

CrewIQ will not function properly. You will not be able to:

• Log in or maintain a session
• Access your schedule and predictions
• Save preferences or settings

If You Disable Optional Cookies

The website will still work, but:

• We cannot track which features need improvement
• Your preferences may not be remembered between visits
• We may not identify bugs affecting your experience

6. Mobile App Data Storage

The CrewIQ mobile app (iOS/Android) does NOT use traditional browser cookies. Instead:

Local Storage

• Schedule data is stored locally on your device using AsyncStorage
• No schedule data is sent to our servers
• You control when to clear this data via app settings

Server-Side Sessions

• Login sessions use secure authentication tokens
• Tokens expire after 30 days of inactivity
• You can log out at any time to invalidate tokens

7. Third-Party Services

Google Analytics

We use Google Analytics to understand website usage. Google may collect:

• IP address (anonymized)
• Browser type and version
• Operating system
• Pages visited and time spent
• Referral source (how you found us)

Google Analytics data is subject to Google’s Privacy Policy.

Cloudflare

We use Cloudflare for security and performance. Cloudflare may set cookies to:

• Detect and block malicious traffic
• Optimize content delivery
• Cache resources for faster loading

Cloudflare data handling is governed by Cloudflare’s Privacy Policy.

8. International Data Transfers

Cookies may transfer data to servers located outside the UK/EU:

• Google Analytics: Data may be processed in the United States
• Cloudflare: Global network with servers worldwide

These transfers comply with GDPR requirements through:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions by the EU Commission
• Privacy Shield frameworks (where applicable)

9. Your Rights (GDPR/UK GDPR)

Under data protection laws, you have the right to:

• Access: Request a copy of data collected via cookies
• Erasure: Request deletion of cookie data
• Objection: Opt out of non-essential cookies
• Portability: Receive your data in a structured format
• Withdraw consent: Change your cookie preferences at any time

To exercise these rights, contact [email protected].

10. Updates to This Policy

We may update this Cookie Policy to reflect:

• Changes in how we use cookies
• New third-party services
• Legal or regulatory requirements
• User feedback and best practices

When we update this policy:

• The “Last updated” date at the top will change
• We’ll notify you via email or in-app notification for major changes
• Continued use constitutes acceptance of the updated policy

11. Contact Us

If you have questions or concerns about our use of cookies:

• Privacy inquiries: [email protected]
• General support: [email protected]
• Data Protection Officer: [email protected]